How KlimaPay handles customs, loss, and damage

Shipping a parcel internationally can be… complicated.
Every country has its own customs rules. Regulations change all the time. Then there’s the big question: what if something happens to your package along the way?

At Klimapay, our goal is simple: make shipping across borders as easy and stress-free as possible. Here’s how we handle the two biggest worries senders have: customs clearance and parcel protection, so you can ship with confidence.

Customs Made Simple

Customs is often the biggest mystery in cross-border shipping. Different countries have different rules about what’s allowed, what needs declaring, and what’s outright banned, and these rules can change without warning.

That’s why we’re building a smart, AI-powered customs compliance tool right into Klimapay. Here’s what it will do:

• Instantly flag prohibited or restricted items based on your selected destination country

• Recommend declarations when required, so you don’t get caught off guard

• Pull up-to-date customs regulations from global trade databases in real time

• Offer smart suggestions to help you stay compliant and avoid delays

This means fewer surprises, fewer penalties, and fewer “package stuck at customs” nightmares

Your parcel protected!

When you send something through Klimapay, you’re trusting us and we take that seriously. That’s why we have strong protection in place for your shipments:

• €500 insurance included for every parcel by default

• Anything above €500 will require additional insurance coverage, which we’re actively arranging with a reputable partner

• For long-haul deliveries, many of our traveler routes are covered under existing airline agency insurance policies in case of missing luggage

This approach ensures that whether you’re sending a birthday gift to Ghana or to India, your parcel is protected every step of the way.